7 March 2018

Service Designer

New Job

-Compensation: based on experience
-Type: 60+ hours for 17 weeks. Opportunity to extend contract through 2018.
-Hours: Contract. 10-20 hours/week – will regularly involve some evening and weekend working

About this role:

The main duty of the Service Designer is to support the Neighborhood Engagement Model throughout the project. The Neighborhood Engagement Model is the very first, of hopefully many, learning ecosystems for building confidence, ideas, and businesses. Objectives include conducting inquiry exercises, building rapport and trust, educating residents in the purpose of our project, ethnographic research and the synthesis of all data and observations.

Our Service Designer is an essential local role tasked with understanding the local landscape as it relates to health equity. This role is on the ground, in the field, immersive in research and always community focused.

This position is for you if you have a predisposition towards disruption with the intent of birthing clarity and progress. You have an insatiable appetite for imagining better ways of doing things and simultaneously testing them. With an optimistic attitude, this role is essential in contributing to a culture of trust and learning ethos.

This is an ideal role for an educator who is always looking to innovate and create new and exciting learning experiences and who loves working collaboratively. Being part of this ground-breaking initiative will challenge and stimulate you as you expand your skill-set.

The Service Designer has a passion for research and knowledge management. You are motivated to create a more tangible explanation of the field of Social Design, and would like to actively contribute to its development.

Neighborhood Engagement Model

The Neighborhood Engagement Model is a systematic approach to ensure that everyone will have the opportunity to experience the direct benefits of frequent participation, and co-creation. In order to enable everyone to participate we will design a continuum of opportunities and voluntary roles from the smallest or earliest interest from a person with low time or confidence, through the most committed or skilled roles.

The Neighborhood Engagement Model consists of two specific streams of work:

Learning Program

designed to grow participation through trust and develop projects and community initiatives. The Program will work with residents and community members, teaching and mentoring to scale participation and ensure replication in other places.

Research Program

that will build new knowledge through researching, analyzing and codifying the emerging practices, and frameworks in order that by the end of the engagement, this new approach has begun to be tested, evidenced and documented – as evidential proof of its value.

Departing from the old ideas of ‘top down’ and ‘bottom up’, we will build a new type of support system in the heart of a Charlotte neighborhood. This support will be shaped around residents’ creativity and energies, providing a dynamic testing ground to collaborate with each other, with us, and with other local organisations, shops and businesses. This initiative will cultivate and grow residents’ ideas, knitting together talents and resources lying dormant. No time, talent, skills or spaces will be overlooked, unappreciated, or go to waste, however small.

This process will boost our collective capacities to build an inclusive, inspiring, common culture that brings everyone together every day. We will be co-creating improvements with residents, side by side, as equals on a shared mission. We will not be asking residents to respond to prescribed top down programs, nor working at arm’s length, or through paternalistic approaches.

The participation culture projects will be co-created by everyone living in the neighborhood

not by the heroic or extraordinary efforts of a few individuals as we so often see today, and often simply doing more everyday things together, rather than alone.

Duties and responsibilities of this role

  • Co-develop the Neighbourhood Engagement Model with the Head of Design
  • Boost the success of the Neighborhood Engagement Model project by providing a structured learning pathway through which residents can navigate, from first contact, through to starting community initiatives
  • Attract intellectual, human and practical resources to the project in order to enable high levels of knowledge and innovation to flow in and out of the project
  • Teach and mentor individuals and city teams in order that they might become practitioners of the new approach- and design and refine the learning model of replication
  • Co-manage research; prepare and coordinate fieldwork
  • Conduct analysis of data collected by the project, and from other indicators (e.g. national or city level data)
  • Learn about user’s environment and context around your research engaging the residents in the process
  • Collect data on new metrics
  • Co-create service solutions with clients, end-users and stakeholders
  • Present on a regular basis interpretation of collected data, metrics and the story this is telling
  • Co-design and co-deliver ‘participatory design events’ which would encourage dissemination of newly acquired knowledge and best practices amongst peers and cross pollination of ideas e.g. for civic leaders, business owners, academic institutions, etc
  • Foster learning throughout all organizations
  • Track hours as they apply to specific design activities and report to Assistant Project Coordinator


Are you the one ?

Send us your contact info!